LATAM Airlines was born from the merger of LAN and TAM few months before Christmas.
The main objective was to achieve Brand Awareness for the brand name and connect emotionally with the target.
The secondary objective was to gain brand relevance in a difficult time of the year for outstanding.
LATAM Airlines, as a new brand, it had to build brand awareness, so the main goal was to create a strategy to connect emotionally with Millennials, the new brand target.
LATAM is proud to be seen as a brand that makes dreams come true, so we wanted to take advantage of Christmas’ season, in which people are more open to talk about dreams and wishes, to make their dreams of travelling come true. In a competitive time of the year, we needed to do something different.
Flight tickets’ rates change depending on the law of supply and demand. When most people want to travel, flight tickets are more expensive, and this is what happens in Christmas’ season, except for December 24th, 25th or 31st, when costs are lower because no one wants to travel at Christmas eve; only people who need to take advantage of lower costs are up to travel during these dates despite of losing their family reunions. LATAM wanted to make something different for these passengers.
After some research, we found out that people consume more social media during the festivities, because it’s all about sharing, photos, wishes and specially “touching” videos on Facebook and Twitter.
Social Media is also consumed to see what’s going on with Christmas in different parts of the world. Laptops and desktops are left behind a work and everything becomes mobile
While YouTube is used to play songs, and musicalize family and friends’ meetings.
We thought of an experience that could be shared on media, even more, it had to be a video content since it drives emotions better than any other format.
The strategy was based on bringing Christmas into life for those who cannot travel in a different date because of ticket rates.
Every airline lower their rates during Christmas, so we had to do something different to give LATAM a unique proposition and to get people’s attention.
LATAM, a brand that believes in dreams and works for making them true, made a liberating experience for those parents who couldn’t afford travelling in a different date, and made them enjoy a beautiful on board experience with their children and Santa Claus, helping them have a magical day that they wouldn’t forget.
We wanted to show passengers, especially kids, that Santa Claus was travelling at the same time as they were, in the night of December 24th, to keep alive their faith in the magic of Christmas
Regarding the media strategy, the key objective was to gain a broad reach, focusing on brand awareness, and to achieve a positive reaction in social networks. We chose platforms based on our targets media habits on Christmas. We looked for the biggest audience, in order to reach the most of our target.
We wanted to give digital support to this magical campaign, and show the audience how LATAM can make dreams come true by demonstrating how they can give a unique trip with a Christmas’ spirit that kids wouldn’t forget.
The idea was to show kids traveling on Christmas eve, that Santa Claus hadn’t forgotten them. So, on December 25th at 12am the pilot of one of LATAM’s flight told kids on the plane to look out of the window, and there he was: Santa riding his sleigh across the sky.
We projected an image of Santa Claus and his reindeer onto a bank of clouds, creating a real-time effect of Santa flying outside the plane. We applied a simple technology to every window that allowed passengers to see a projection of Santa.
After the image was projected, the airline crew distributed gifts brought by Santa to the children, making the flight an unforgettable celebration.
Children were so amazed and surprised that one could see pure joy in their eyes.
The activation was recorded into a video asset.
The amplification execution began with a video teaser on Facebook to ensure expectation, from December 22nd to December 24th, to let people know we were going to do something to keep making their dreams come true.
We captured the Christmas flight and immediately posted it on December 25th at 00hs on Facebook so people would share with their beloveds and friends. Trough YouTube In-Stream and Programmatic we gained reach, not to lose the timing of the activation.
On December 26th we posted it on Twitter, a platform that people use to catch the news and to see what has happened the day before.